Written Statement of Services

Updated January 2026

What this document covers

The Written Statement of Services sets out how we operate as your property factor. It explains our responsibilities, how we communicate with owners, what fees include, complaint handling routes, and the standards we meet under the Property Factors (Scotland) Act.

Summary of contents

• Contact details for your factoring team and emergency procedures.
• Services included in our core management fee plus optional works.
• How we procure contractors, manage project budgets, and report back.
• Service standards covering inspections, communication, and owner engagement.
• Our complaints process and escalation pathways.